Due to the nature of digital products, our refund policy covers only products that are faulty or imperfectly described. We also issue refunds at our discretion for problems with website functionality, or problems with the payment provider. To be eligible for a return, you must provide us with a reason for your refund request. We ask for this information in order to understand what caused the problem, and how to avoid repeating it in the future.
A purchase is eligible for a refund within the first 14 days after the order date; after this time period has elapsed, the refund policy will no longer apply.
If you need to return a product, contact us at firstname.lastname@example.org. In your email, please include the email address associated with your account, the order number, and the payment method as proof of purchase.
If your request for a refund meets our policy requirements, your refund will be processed immediately. The full amount of the refund will be applied to your original method of payment, and will appear on your statement within several business days (actual time may vary depending on the payment method or bank).
If you need to get a refund for an order that contained multiple items, we may issue a partial refund if some of the items in the order are non-refundable.
By requesting and accepting a refund, you promise to fully delete the refunded item from your computer, portable storage device, or any other place where the file is stored. The refunded item cannot be used in any design that has been previously created, or will be created.
If you requested a refund and are waiting for it to be processed, just keep an eye on your bank account or credit card statement. Some banks or credit card companies take a little while to process transactions like these, so if the refund doesn’t appear right away, don’t be alarmed. However, if you’ve waited a decent amount of time and there’s still no sign of a refund, please contact us – we’ll find out what went wrong, and make sure you get the full refund as quickly as possible.